Tag Archives: disruptive passenger mangement

Preventing Challenging Behaviour: Blackboxing the Data

No-one much cares to admit they work in an industry where ‘adverse’ events occur. Violent incidents or episodes of challenging or disruptive behaviour are just one such manifestation. When it happens within their own organisation there is a tendency for people to want to deny its existence, or brush the fallout under the corporate carpet. […]

Read More..